System Center Service Manager Authoring Guide
Documentation Home
SM_AuthoringGuide.cover
SM_AuthoringGuide.copy
Introduction to the Service Manager Authoring Guide
Overview of Management Packs
Overview of Authoring Methods for Service Manager
Overview of the Service Manager Authoring Tool
Requirements for the Service Manager Authoring Tool
How to Set Up the Service Manager Authoring Tool
Management Packs: How to Work with Management Packs
Management Packs: Key Concepts
Management Packs: Guidelines and Best Practices
Working with Management Packs in the Service Manager Console
Working with Management Packs in the Authoring Tool
How to Open a Management Pack File in the Authoring Tool
How to Create a New Management Pack File in the Authoring Tool
Working with Management Pack XML Files
Changes to the System Center Common Schema
Directly Authoring a Management Pack File to Manage Projectors
How to Seal a Service Manager Management Pack
How to Bundle Management Packs and Resource Files
How to Unbundle a Bundled Management Pack
Classes: How to Customize and Author Classes
Classes: Key Concepts
Classes: General Guidelines and Best Practices
How to Browse a Class in the Authoring Tool
How to Edit Details of a Class in the Authoring Tool
How to Create a Class Using Inheritance in the Authoring Tool
How to Extend a Class in the Authoring Tool
Forms: How to Customize and Author Forms
Forms: Key Concepts
Forms: General Guidelines and Best Practices
Guidelines and Best Practices for Authoring Forms in the Authoring Tool
How to Browse a Form in the Authoring Tool
How to Customize a Form in the Authoring Tool
How to Create a New Form in the Authoring Tool
How to Add a Check Box Control to a Form in the Authoring Tool
How to Add a Date Picker Control to a Form in the Authoring Tool
How to Add an Image Control to a Form in the Authoring Tool
How to Add a Label Control to a Form in the Authoring Tool
How to Add a List Picker Control to a Form in the Authoring Tool
How to Add a Panel Control to a Form in the Authoring Tool
How to Add a Single Instance Picker Control to a Form in the Authoring Tool
How to Add Tab Control and Tab Item Controls to a Form in the Authoring Tool
How to Add a Text Box Control to a Form in the Authoring Tool
How to Add a User Picker Control to a Form in the Authoring Tool
How to Customize the Default Incident Form (Sample Scenario)
Workflows - Customizing and Authoring
Automating IT Processes with Workflows
Workflows and Management Packs
The Activity Library
Creating Workflows for IT Processes
Managing Workflows
How to Create a New Workflow
How to Save and Build a Workflow
How to Copy a Workflow
How to Edit a Workflow's Details
How to Delete a Workflow
Adding or Removing Workflow Activities
How to Add an Activity to a Workflow
How to Copy and Paste an Activity Within a Workflow
How to Add a Script to a Workflow
How to Add a Control Flow Activity to a Workflow
How to Remove an Activity from a Workflow
Configuring the Way Activities Manage and Pass Information
How to Set an Activity Property to a Constant Value
How to Set an Activity Property to Use a Value from Another Activity
How to Set an Activity Property to Use a Value from the Trigger Class
How to Deploy a Workflow to Service Manager
Configuring the Activities Toolbox
Modifying the Default Toolbox
How to Install a Custom Activity Assembly
How to Remove a Custom Activity Assembly
Personalizing the Toolbox
How to Create a Personalized Activity Group
How to Rename a Personalized Activity Group
How to Add Activities to a Personalized Activity Group
How to Remove Activities from a Personalized Activity Group
How to Delete a Personalized Activity Group
Workflow Activity Reference
Active Directory Activities
Add AD DS Computer to Group Activity
Add AD DS User to Group Activity
Control Flow Activities
Delay Activity
For Each Loop Activity
IfElse Activity
Parallel Activity
Virtual Machine Manager Activities
Get VM Activity
Move VM Activity
Shutdown VM Activity
Start VM Activity
Save State VM Activity
Script Activities
Command Script Activity
Windows PowerShell Script Activity
VBScript Script Activity
Service Manager Activities
Create Incident Activity
Get Incident Activity
Update Incident Activity
Set Activity Status to Completed Activity
Guidelines for Creating Custom Activities
Sample Activity - Setting an Activity's Status to Completed
Sample Scenario - The Woodgrove Bank Customization
Prerequisites for the Woodgrove Bank Customization Scenario
High-Level Steps of the Woodgrove Bank Customization Scenario
Step 1: Open the Woodgrove.AutomatedActivity.AddComputerToADGroupMP Management Pack
Step 2: Customize the Default Change Request Form
Step 3: Create the WF Workflow
Step 4: Move the Assembly Files to the Service Manager Console
Step 5: Bundle and Import the Custom Management Pack to Service Manager
Step 6: Extend the Change Area Enumeration List
Step 7: Create a New Task
Step 8: Create a New View
Step 9: Create a New Change Request Template
Step 10: Create a Notification Template and Subscription (Optional)
Step 11: Use the New Compliance Change Request Process
Projector Sample Scenario - Authoring a Report to Display Schema Extensions
Documentation Home