Use Service Manager activities to make Service Manager functions part of your workflow.
The Authoring Tool provides four default Service Manager activities in the SM Activities group in the Activities Toolbox pane.
In This Section
- Create Incident Activity
- Describes the prerequisites and properties of the Create Incident activity.
- Get Incident Activity
- Describes the prerequisites and properties of the Get Incident activity.
- Update Incident Activity
- Describes the prerequisites and properties of the Update Incident activity.
- Set Activity Status to Completed Activity
- Describes the prerequisites and properties of the Set Activity Status to Completed activity.