Create Incident Activity

This activity creates and populates a Service Manager incident.

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Design-Time Prerequisites

Run-Time Prerequisites

Properties

The Create Incident activity uses the input properties listed in the following table.

Display Name	Internal Name	Type	Required	Comments
Incident ID	IncidentID	String	Yes	Specifies the unique identifier generated for the Incident object.
Action Log Comment	ActionLogComment	String	Yes	Specifies the comment to include in the Incident object’s action log.
Affected User Domain	AffectedUserDomain	String	Yes	Specifies the name of the Domain Name System (DNS) domain of the primary user affected by the incident.
Affected User Name	AffectedUserName	String	Yes	Specifies the user name of the primary user affected by the incident.
Category	Category	Integer	Yes	Specifies the type of incident, such as "Networking" or "Printing". The value is the ID of enum (Category –enum data field)
Continue On Error	ContinueOnError	Boolean	No (default setting is true)	Determines whether the workflow should continue running if the activity fails.
Impact	Impact	Integer	Yes	Specifies the impact of the incident on the affected user(s). The value is the ID of enum (Impact -enum data type)
Source	Source	Integer	No	Specifies the source of information about the incident, such as "Phone”" or "E-mail". The value is the ID of enum (Source –enum data type field)
Summary	Summary	String	Yes	Specifies the summary text that describes the incident.
Urgency	Urgency	Integer	Yes	Specifies the urgency of resolving the incident. The value is the ID of enum (Urgency –enum data type field)

The Create Incident activity generates the output described in the following table.

Name	Type	Comments
SM Incident	System.WorkItem.Incident	Returns the constructed incident class instance.

Errors and Exceptions

Remarks

Example