All customizations to objects and to functionality in Service Manager are implemented by using management packs. This section describes management packs, and how to use and manage them to implement various types of customizations using different customization methods.

In This Section

Management Packs: Key Concepts

Describes the key concepts of a management pack.
Management Packs: Guidelines and Best Practices

Describes guidelines and best practices for working with management packs.
Working with Management Packs in the Service Manager Console

Describes how to work with management packs in the Service Manager console.
Working with Management Packs in the Authoring Tool

Describes how to work with management packs in the Authoring Tool.
Working with Management Pack XML Files

Describes how to work directly with management pack’ XML files.
How to Seal a Service Manager Management Pack

Describes how to seal a Service Manager management pack.
How to Bundle Management Packs and Resource Files

Describes how to bundle management pack and resource files.
How to Unbundle a Bundled Management Pack

Describes how to unbundle a management pack to customize its individual files.