Monitor Work Order

The Monitor Work Order object monitors HP OpenView Operations Service Desk for new or updated work orders according to filter criteria that you specify.

How it is used

Use the Monitor Work Order object to trigger a Policy that automatically performs level 1 diagnostics based on a work order that appears in HP OpenView Operations Service Desk.

Configuration

To configure the Monitor Work Order object you need to know the details of the work orders that will trigger the Policy.

General tab

 

Trigger	Select New Work Orders to trigger the Monitor Work Order object when new work orders that match the filters that you specify are created. Select Updated Work Orders to trigger the Monitor Work Order object when any existing work orders that match the filters that you specify are modified.
Filters	The list displays all HP OpenView Operations Service Desk work order filters that you have configured. To edit or remove a filter, select the item and click Edit or Remove respectively. To add a filter, see the instructions below.

To add a filter:

1.	Click Add. The Edit Filter dialog appears.

2.	Type the name of the Field that you want to filter against. Use the ellipsis (…) button to browse for the field.

3.	Select the Relation that you will use to compare the value of the field to the Value that you will specify.

4.	Type the Value that you will compare to the value of the Field that you have specified and click OK. The filter is added to the list. Do not use quotation marks (") when entering the Value.

Note: When you specify a filter that uses the "Equals" relation, you cannot use any other filters for that field, nor add a filter with the "Equals" relation if you have already specified filters for that field.

Available Published Data

The common fields that are used as part of an HP OpenView Operations Service Desk work order are available as Published Data. The names of the Published Data items for each field reflect the names of each of the fields in the HP OpenView Operations Service Desk client.

 

Name	Description
Work orders count	The number of work orders that were found.
Login server	The name of the HP OpenView Operations Service Desk server computer.
Login port	The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username	The name of the user used to login to the HP OpenView Operations Service Desk server.
Work Order Actual finish	The time that the work order was finished.
Work Order Closure code	The closure code assigned to the work order.
Work Order Description	The description of the work order.
Work Order ID	The ID of the work order.
Work Order Impact	The impact of the work order.
Work Order Status	The status of the work order.

Common Published Data

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