Create Work Order

The Create Work Order object creates a new work order in HP OpenView Operations Service Desk.

How it is used

Use the Create Work Order object to automatically create a new work order when a new event is detected by your monitoring system.

Configuration

To configure the Create Work Order object you need to know the details of the work order that you are creating.

Details tab

Specify all the fields listed in this tab. All fields listed on this tab are required to create an HP OpenView Operations Service Desk work order.

Advanced tab

The fields listed in this tab are optional and are not required to create an HP OpenView Operations Service Desk work order. When specifying values for these fields it is important to know the dependencies between fields so that you can enter values where they are appropriate.

To add or remove fields from the Advanced tab:

1.	Click Select Fields. The Select Fields dialog is displayed.

2.	Select the fields that you want to make configurable in the Available fields list and click >> to add them to the Selected fields list.

3.	To remove fields that have already been added, select them in the Selected fields list and click <<.

Available Published Data

 

Name	Description
Login server	The name of the HP OpenView Operations Service Desk server computer.
Login port	The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username	The name of the user used to login to the HP OpenView Operations Service Desk server.
Work Order Actual finish	The time that the work order was finished.
Work Order Closure code	The closure code assigned to the work order.
Work Order Description	The description of the work order.
Work Order ID	The ID of the work order.
Work Order Impact	The impact of the work order.
Work Order Status	The status of the work order.

Common Published Data