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Opalis Integration Pack for HP OpenView Operations Service Desk > Objects > Close Work Order

Close Work Order
The Close Work Order object closes an open work order.
How it is used
Use the Close Work Order object to automatically close a work order after a Policy has corrected the problem that triggered the creation of the work order.
Configuration
To configure the Close Work Order object you need to know the ID of the work order that you want to close.
Details tab
 
ID
Type the ID of the work order that you are closing, or insert a Published Data item from another object.
The list of required fields also appear. You must configure all of these fields.
Available Published Data
 
Name
Description
Login server
The name of the HP OpenView Operations Service Desk server computer.
Login port
The port number used to communicate with the HP OpenView Operations Service Desk server.
Login username
The name of the user used to login to the HP OpenView Operations Service Desk server.
Work Order Actual finish
The time that the work order was finished.
Work Order Closure code
The closure code assigned to the work order.
Work Order Description
The description of the work order.
Work Order ID
The ID of the work order.
Work Order Impact
The impact of the work order.
Work Order Status
The status of the work order.
Common Published Data

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