HP BladeSystem Management Pack for Operations Manager 2007 Troubleshooting Assistant
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HP BladeSystem Management Pack for Operations Manager 2007 Troubleshooting Assistant
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Notices
Overview
About this guide
Troubleshooting
Introduction
Installation issues
Identifying installed components of HP BladeSystem Management Pack
Identifying imported HP BladeSystem Management Packs
Reviewing installation requirements
Installing the kits to a remote Operations Manager 2007 console environment
Manually deleting the HP BladeSystem Management Pack for Operations Manager 2007
Enclosure Monitor Management issues
Operations Manager 2007 does not discover HP BladeSystem c-Class enclosures
Operations Manager 2007 does not alert HP BladeSystem c-Class enclosures
Authoring issues
Adding custom information to HP Management Packs by adding a custom task to an HP class and overriding a parameter to HP rules
Operational and usage issues
Researching state monitoring
An HP p-Class Server Blade does not appear in the HP BladeSystem Enclosure Group
Expected associated classes are not displaying in the Enclosure State View or the Health Collection View
Event View and Performance View are empty
Tasks cannot be launched from the Health Explorer properties page or the Product Knowledge page
The Enclosure Diagram view displays initials of folder names
State icon or alert state appears gray
A fan or power supply icon appears when there is no fan or power supply installed on the bay slot
Active Alert view displays only one alert when there are multiple device state changes
Operations Manager console displays the same enclosure multiple times
Operations Manager console does not display alerts in the Active Alert view window when opened from Enclosure State view
Health Explorer does not display Knowledge information for computers and certain Windows® components
HP Custom Data Manager cannot be used in the HP BladeSystem Management Pack
Monitor Manager Operational and usage issues
Monitor Manager is unable to connect to the Monitor Service because of a connection issue
Monitor Manager is unable to connect to the Monitor Service because of an incompatible version
Monitor Manager is unable to connect to the Monitor Service because of user credentials
Monitor Manager status line displays failure status
Monitor Manager fails to validate an enclosure registration
The details pane in the Monitor Manager is not updated automatically
A critical state displays in the Monitor Manager for the monitor service
A critical state displays in the Monitor Manager for a managed enclosure
The default internet browser is not used when opening the Onboard Administrator web page
Unable to launch a wizard in Monitor Manager due to lost connection
Unable to launch a wizard in Monitor Manager due to multiple user connections
Add Enclosure wizard does not add an unverified enclosure
Modify Enclosure Login wizard or Modify Enclosure Configuraiton wizard does not update an unverified enclosure
Changes made in Modify Enclosure Login wizard or Modify Enclosure Configuration wizard are not immediately reflected in Monitor Service
A newly added enclosure appears in the tree pane, but no information is available in the details pane
Downgrade of Onboard Administrator firmware is not supported
Updating the Onboard Administrator password
Technical support
Additional references and troubleshooting resources
Before contacting HP support
Technical support contact information for the free downloads of HP BladeSystem Management Pack for Operations Manager 2007
Technical support and update service for HP Insight Control for Microsoft System Center
HP contact information
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