Topic last updated—November 2007
You can reference a number of log files to help troubleshoot software metering issues in Configuration Manager 2007. These are located on both the client computer and the Configuration Manager 2007 site server.
Configuration Manager Client Computer Log Files
The Configuration Manager 2007 client log files can be found in one of the following locations:
- On client computers that serve as management
points, the client log files are located in the
%ProgramFiles%\SMS_CCM\Logs folder.
- On all other computers, the client log files
are located in the %Windir%\System32\CCM\Logs folder.
The following table lists and describes the client computer log files.
| Log file name | Description |
|---|---|
|
Mtrmgr.log |
Monitors all software metering processes. Can help to troubleshoot scenarios where metering cannot monitor a program or add to Windows Management Instrumentation (WMI). Make sure that the software metering rules were downloaded and that the programs are matched by the rules. |
|
SWMTRReportGen.log |
Generates a usage data report that is collected by the metering agent. (This data is logged in Mtrmgr.log.) Can help to troubleshoot scenarios where the client cannot send a software metering report to the management point. Make sure that the client can generate a usage report and send it to the management point. |
Configuration Manager Site Server Log Files
The Configuration Manager 2007 site server log file can be found in the folder SMS\Logs on the site server. The following table lists and describes the site server log file.
| Log file name | Description |
|---|---|
|
Swmproc.log |
This component processes metering files and maintains settings. Can help to troubleshoot scenarios where software metering information does not appear or appears corrupted. |