
Update Entry
The Update Entry object enables you
to modify existing entries in HP Service Manager.
How it is used
Use the Update Entry object to
modify existing incident, service desk request, or change request
entries in HP Service Manager based on policy logic.
Configuration
To configure the Update Entry object
you need to know which HP Service Manager system you are connecting
to as well as the required and optional fields that you would like
to modify in the entry.
Details Tab
Connection
|
Click the ellipsis button
(...) and select the HP
Service Manager connection that you want to use.
|
Name
|
Type the name of the Type of entry you will be modifying.
The choices are:
|
Subtype
|
Once you have selected the name
of the Type you must select a Subtype. Click the ellipsis button to
see available subtypes for the Type you have selected.
|
Fields
|
Type or select values for all
the fields listed in the Fields list.
|
Select Fields
|
To add fields to the entry that
you are creating, click the Select
fields button. Select the fields that you want to use from
the Available fields list,
and click >> to move
them to the Selected fields
list. The fields appear in the Fields list.
|
Set as default
|
Click the Set as default button to set the fields
in the Fields list as the
default fields for all objects in the Opalis Integration Pack for
HP Service Manager 7.
|
Advanced Tab
Object will fail after
|
Type the maximum number of
seconds that this object will take to operate. Set this number
higher if the connection to your HP Service Manager system is on a
high-latency or low-bandwidth connection.
|
Available Published Data
This object generates Published Data
items dynamically according to the fields available in HP Service
Manager.