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Opalis Integration Pack for HP Service Manager 7 > Objects > Monitor Entry

Monitor Entry
The Monitor Entry object enables you to monitor for changes in HP Service Manager entries based on sophisticated filtering conditions. You can choose to have Monitor Entry trigger a policy based new entries, updated entries, or both.
How it is used
Use the Monitor Entry object to trigger policies based on additions or changes to entries in the HP Service Manager system.
Configuration
To configure the Monitor Entry object you need to know which HP Service Manager system you are connecting to and any specific information about the entries contained within that system.
Details Tab
 
Connection
Click the ellipsis button (...) and select the HP Service Manager connection that you want to use.
Name
Type the name of the Type of entries you will be monitoring. The choices are:
Change
Incident
ServiceDesk
Subtype
Once you have selected the name of the Type you must select a Subtype. Click the ellipsis button to see available subtypes for the Type you have selected.
New entries
Select to trigger the policy when new entries are created that match the Type, Subtype, and Filters you have specified.
Updated Entries
Select to trigger the policy when entries are modified that match the Type, Subtype, and Filters you have specified.
Filters
Monitor entries using filters that you create with custom criteria. Perform the following for each filter that you want to create:
1.
Click Add. The Select Filter dialog appears.
2.
From the Name drop-down list, select the criteria that you want to use.
3.
Select options from the Relation and Value items.
Click OK.
Advanced Tab
 
Object will fail after
Type the maximum number of seconds that this object will take to operate. Set this number higher if the connection to your HP Service Manager system is on a high-latency or low-bandwidth connection.
Available Published Data
This object generates Published Data items dynamically according to the fields available in HP Service Manager.
Common Published Data

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