Create Entry
The Create Entry object enables you
to create new entries in HP Service Manager.
How it is used
Use the Create Entry object to
create new incident, service desk request, or change request
entries in HP Service Manager based on policy logic.
Configuration
To configure the Create Entry object
you need to know which HP Service Manager system you are connecting
to as well as the required and optional fields that are necessary
to create the entry.
Details Tab
|
Connection
|
Click the ellipsis button
(...) and select the HP
Service Manager connection that you want to use.
|
|
Name
|
Type the name of the Type of entry you will be creating. The
choices are:
|
|
Subtype
|
Once you have selected the name
of the Type you must select
a Subtype. Click the
ellipsis button to see available subtypes for the Type you have selected.
|
|
Fields
|
Type or select values for all
the fields listed in the Fields list.
|
|
Select Fields
|
To add fields to the entry that
you are creating, click the Select
fields button. Select the fields that you want to use from
the Available fields list,
and click >> to move
them to the Selected fields
list. The fields appear in the Fields list.
|
|
Set as default
|
Click the Set as default button to set the fields
in the Fields list as the
default fields for all objects in the Opalis Integration Pack for
HP Service Manager 7.
|
Advanced Tab
|
Object will fail after
|
Type the maximum number of
seconds that this object will take to operate. Set this number
higher if the connection to your HP Service Manager system is on a
high-latency or low-bandwidth connection.
|
Available Published Data
This object generates Published Data
items dynamically according to the fields available in HP Service
Manager.
