This Integration Pack enables you to
process attachments that have been added to Remedy AR System
forms.
First, select a folder on any
computer in your network where you want to save attachments. For
instructions, see
step
10
in the “
Configuring
BMC Remedy AR System Server Options” topic. If you do
not select an attachments folder, attachments will be saved to the
system temporary folder. The system temporary folder is defined in
the Microsoft Windows System Variables configuration, and is
specified in either the TMP, TEMP, or USERPROFILE environment
variable, or if none of these have been configured, in the Windows
folder.
Each object in this Integration Pack
enables you to select the Remedy AR System fields that you want to
convert into Published Data items (click the Select Published Data
button on a Properties
dialog). When you select a
field that contains an attachment, a Published Data item is
created. This Published Data item reveals the path of the
attachment, and saves the attachment to to the path that you
specified, or to the system temporary path. The attachment is
assigned a filename that is a combination of the Remedy AR System
entry ID, the Remedy AR System entry number, a dash, and the
original filename. The original file type and extension are
preserved. The name of this Published Data item is determined by
the name assigned to the field in the form in BMC Remedy AR
System.
Attachment files are not deleted
automatically from the attachments folder. You must configure a
Delete File object to delete the files from the attachments folder
to keep the folder clear.
