For Service Provider Foundation to successfully call the Service Management Automation web service, the Service Management Automation web service certificate must be trusted by the server on which Service Provider Foundation is installed. This topic applies whether you are using a self-signed certificate or a certification authority certificate for your Service Management Automation web service.
To trust the Service Management Automation certificate
1. Log on to the computer that is running Service Provider Foundation.
2. In a web browser, connect to the Service Management Automation web service endpoint. This procedure assumes that Internet Explorer is being used and that it is being run with elevated privileges.
3. Click Continue to this website (not recommended).
4. In the browser address bar, click Certificate Error, and then click View Certificates on the Certificate Invalid pop-up.
5. In the Certificate dialog box, click Install Certificate.
6. In the Certificate Import wizard, select the Local Machine option and click Next.
7. Select the Place all certificates in the following store option, and then click Browse.
8. In the Select Certificate Store dialog box, click Trusted People, and then click OK.
9. Click Next, and then review your choices and click Finish.
10. If the import is successful, click OK to close the Certificate dialog box.
Service Provider Foundation should now be able to successfully call the Service Management Automation web service.
For detailed guidance to understand, create, test, and publish runbooks, see Authoring Runbooks in Service Management Automation.