HelpAndSupport specifies Original Equipment Manufacturer (OEM) information for customized pages in Help and Support.

This information appears in several locations in Help and Support. These locations include the home and escalation pages. To display a simple escalation page that contains OEM information, use the Microsoft-Windows-Shell-Setup\OEMInformation settings instead.

If your customizations will use offline content (.mshc content package), you must set Microsoft-Windows-Shell-Setup\OEMInformation\HelpCustomized to true.

For information about how to add customized Help files, see Author and Add Custom Help and Support Content.

Child Elements


Specifies the path of an image file that contains the logo of the OEM or organization.


Specifies the URL for a support page for the OEM or organization.


Specifies the name of the OEM.


Specifies whether the OEM or organization has provided offline Help content that the system must return in the search results.


Specifies the URL that the system uses to display a search link on the page of search results.


Specifies the RGB background color of the tile for the OEM or organization on the Help and Support home page.

Valid Configuration Passes



Parent Hierarchy

XML Example

The following example shows how to set values for customizing the Help and Support user interface. This example customizes the Help and Support page to have a blue (16711680) OEM tile that includes the Fabrikam logo. When a user clicks the tile, the default Web browser opens When a user performs a search while offline, the system returns the matching offline Fabrikam topics in the Help and Support search results. When a user performs a search while online, the system returns the matching Fabrikam topics from the page in the Help and Support search results. The Fabrikam name appears on the search-results page and on the OEM tile on the home page.

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