Topic last updated—November 2007
This section provides troubleshooting information to help you resolve issues when using software metering in Configuration Manager 2007.
Usage Data Is Not Being Reported or Is Incomplete for a Software Metering Rule
Configuration Manager 2007 software metering returns no data or incomplete data.
Common causes of software metering data not being reported or being incomplete include the following:
- The software metering client agent is not
enabled. To enable the software metering client agent, see How to Enable or Disable
the Software Metering Client Agent.
- Client computers have not yet reported
metering data because of the data collection schedule specified on
the Software Metering Client Agent Properties dialog box
Schedule tab. Wait for the client to report data to the site
server, or consider reducing the Data collection schedule
- When you specify the file version for a new
software metering rule, it's possible that not all computers in
your organization are using this version of the software package.
You can use Configuration Manager 2007 software inventory to
discover which versions are in use and either set up multiple
software metering rules to monitor each version or use wildcards to
specify the version in the software metering rule.
- When you specify language settings for a
software metering rule, it's possible that some computers in your
organization might be running different language versions of the
same software package. Either set up multiple software metering
rules to meter each language version of the software or set the
language to Any in the software metering rule.
- When Configuration Manager 2007 software
metering automatically generates new software metering rules, they
are created in a disabled state. You must enable them before they
will generate any data. For more information, see How to Enable or Disable
a Software Metering Rule.