Chat with a Remote Client
Note You must have Use Remote Tools permission for a collection security object type to use the Remote Chat tool on a client in that collection.
When SMS establishes the session with
the client, the Remote Chat communication windows open in the
Remote Tools window. Also, a Remote Chat window opens on the
The user's text appears in the box at
the top of the window.
If you do not see this button,
enlarge the Remote Tools window.
Remote Chat Tool
Remote Tools Overview