In this step of the Woodgrove Bank customization scenario, Ken extends the Change Area Enumeration list by adding a new Compliance list item that represents the new change request type.
The following procedure provides the high-level steps that you need to complete in the Service Manager console. For more information about how to create a new list item, see "How to Add a List Item" in the Service Manager Administrator’s Guide (http://go.microsoft.com/fwlink/?LinkId=178233).
To create a new list item
Select Change Area Enumeration as the list to edit.
Specify Compliance as the new value to add to this list.