In this step of the Woodgrove Bank customization scenario, Ken extends the Change Area Enumeration list by adding a new Compliance list item that represents the new change request type.

The following procedure provides the high-level steps that you need to complete in the Service Manager console. For more information about how to create a new list item, see "How to Add a List Item" in the Service Manager Administrator’s Guide (

To create a new list item

  1. Select Change Area Enumeration as the list to edit.

  2. Specify Compliance as the new value to add to this list.