In System Center Service Manager 2010, you can use the following procedure to edit a change request. For example, you might want to change the priority of an existing change request from medium to high.

To edit a change request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Change Management, and then click All Change Requests.

  3. Double-click a change request. For example, double-click Apply Exchange Server 2007 Service Pack 1.

  4. Make the change that you want. For example, if you want to change the priority to high, select High in the Priority list. Or, type new text in the Description box.

  5. Click OK to update the change request and to close it.

To validate an edited change request

  1. Double-click the change request that you updated.

  2. Verify that your changes are displayed in the change request form.