In System Center Service Manager 2010, you can use the following procedure to add a manual activity and then assign it to yourself. For example, when you investigate a new change request, you might want to add a manual activity to the change request. This manual activity could be any task that is not defined in the change request template that was used to create the change request.

To add a manual activity

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Change Management, and then click All Change Requests.

  3. Double-click the change request to which you want to add a manual activity. For example, double-click Apply Exchange Server 2007 Service Pack 1.

  4. Click the Activities tab, and then click Add. In the Select Template dialog box, click Default Manual Activity, and then click OK.

  5. In the Title box, type a name that describes the manual activity. For example, type Warranty Review.

  6. In the Description box, type a description of the manual activity. For example, type Verify that the server is still under warranty before approval.

  7. Under Activity Implementer, click the ellipsis button (…).

  8. In the Select User dialog box, select the name of the person who will perform the manual activity, and then click OK. For example, select Aaron Lee.

  9. Click OK to update the changes to the manual activity.

  10. Click OK to update the change request and to close the form.

To validate that the manual activity was added

  • Reopen the change request, and then click the Activities tab to view the manual activity that you added.