In System Center Service Manager 2010, you can use the following procedure to publish an announcement to all Self-Service Portal users for incidents. Announcements are displayed in the Self-Service Portal until they expire or are deleted.

Typically, you access the Self-Service Portal by using a Web browser to open https:// web_server_name/enduser/home.aspx. In the URL, the Web server name you type is the same name that was specified during Service Manager setup.

To publish an announcement for an incident

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Announcements, and then click All Announcements.

  3. In the Tasks pane, click Create Announcement.

  4. In the form that appears, type a name for the announcement in the Display Name box. For example, type Check Printer IR302.

  5. In the Title box, type a title for the announcement. For example, All check printers will be offline from 1 P.M. to 2 P.M. today.

  6. In the Body box, type the content of the announcement. For example, type Printer technicians are servicing the MICR check printers from 1 P.M. to 2 P.M. today as part of their annual maintenance program.

  7. In the Expiration Date box, set a future expiration date for the announcement.

  8. In the Priority list, select the appropriate priority level.

To validate the announcement publication

  • Open the Self-Service Portal, and verify that the new announcement appears under IT announcements.