You can use the following procedure to put a change request on hold in System Center Service Manager 2010. For example, you might need to put a change request on hold if an external team needs to complete a manual activity.

To put a change request on hold

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Change Management, and then click Change Requests: Manual Activity In Progress.

  3. Select a change request to put on hold. For example, select Apply Exchange Server 2007 Service Pack 1.

  4. In the Tasks pane, click Put On Hold.

  5. In the Comments dialog box, type a note that indicates why the change request was put on hold, and then click OK.

To validate that the change request is on hold

  • Click the Change Requests: On Hold view to ensure that the change request has been put on hold.