After you create a notification template, and after you have enabled at least one notification channel, you can use the following procedure in System Center Service Manager 2010 to subscribe to notifications by using the Notification Subscription wizard. Then, notifications will be sent when an object is created, updated, or deleted.

In this procedure, you set up a subscription so that a messaging analyst is notified when a new incident that pertains to an e-mail problem is opened.

Some notification criteria values might not change. If you want to receive a notification when a change occurs, make sure that you choose a value for an object that is likely to change. For example, the Incident ID and the settings do not change.

To create a notification subscription

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Notification, and then click Subscriptions.

  3. In the Tasks pane, click Create Subscription.

  4. On the Before You Begin page of the Create E-mail Notification Subscription wizard, click Next.

  5. On the General page, in the Notification subscription name box, type a name. For example, type New Incident for E-mail Problem Notification Subscription. Optionally, in the Description box, you can type a description for the subscription that you are creating.

  6. Next to the Targeted class box, click Browse.

  7. In the Choose Class dialog box, choose a class. For example, click Incident. Then, click OK.

  8. In the When to notify box, select When an object of the selected class is created.

  9. Make sure that the Service Manager Incident Management Configuration Library management pack is selected, and then click Next.

  10. On the Additional Criteria page, select Incident. In the Available Properties list, select Classification Category, and then click Add.

  11. On the Additional Criteria page, click the Criteria tab. In the Criteria area, next to [Incident] Classification Category, select equals. In the list, select E-mail Problems, and then click Next.

  12. On the Template page, next to the E-mail template box, click Select.

  13. In the Select Objects dialog box, in the Templates list, select a notification template. For example, select New E-mail Incident Template, click OK, and then click Next.

  14. On the Recipient page, click Add.

  15. In the Select Objects dialog box, search for the appropriate user, and then select the user. Click Add, click OK, and then click Next. For example, select the user account for a messaging analyst or messaging administrator.

    The notification address must be configured for the user account of the messaging analyst or messaging administrator.
  16. On the Summary page, review the settings that you selected for the notification subscription, and then click Create.

  17. On the Completion page, click Close.

To validate the notification subscription

  • Locate the notification subscription that you created in the list of subscriptions.

See Also