When you create a System Center Operations Manager alert connector for System Center Service Manager 2010, it polls Operations Manager every 30 seconds. When you create an Operations Manager configuration item (CI) connector, it synchronizes data from Operations Manager every day at the time you specified in the configured schedule. However, you can use the following procedure to manually synchronize either type of connector.

The Start Time and Finish Time values are not updated when an alert connector is synchronized. These values are only updated when alert data is transferred between Operations Manager 2007 and Service Manager.

To manually synchronize an Operations Manager connector

  1. In the Service Manager console, click Administration.

  2. In the Administration pane, expand Administration, and then click Connectors.

  3. In the Connectors pane, select the Operations Manager connector that you want to synchronize.

  4. In the Tasks pane, under the connector name, click Synchronize Now.

  5. In the Synchronize Now dialog box, click OK.

To validate Operations Manager connector synchronization

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Computers, and then click All Windows Computers. Verify that any new computers that were discovered in Operations Manager appear in the All Windows Computers pane.