Help desk analysts who perform recurring tasks can use System Center Service Manager 2010 to open new incidents and change requests, to update the incidents and change requests submitted by end users, and to create problem records. Other recurring tasks, such as managing change requests and their activities, are handled by change owners and change approvers. Report users run and view reports.

In This Section

Section Description

Managing Incidents

Contains information about how to create and manage incidents.

Managing Problem Records

Describes how to create and manage problem records.

Managing Activities and Changes

Describes how to manage changes and activities associated with a change.

Viewing and Running Reports

Describes how to run and view reports.

Searching for Information

Describes how to search for configuration items, work items, and knowledge articles.