In System Center Service Manager 2010, you can use this procedure to add a list item to an existing list. For example, you can use this procedure to add a Laser Printer and Check-Writing Printer list item to the Incident Classification list.

To add list items to Service Manager lists

  1. In the Service Manager console, click Library.

  2. In the Library pane, click Lists. The Lists pane displays all the existing lists.

  3. Select the list to which you want to add a list item. For example, select the Incident Classification list. In the Tasks pane, under Incident Classification, click Properties.

  4. In the List Properties dialog box, click Printing Problems, and then click Add Child. Notice that a new List Value list item is added.

    Note
    When you click Add Item or Add Child, a Select management pack dialog box might appear. If this dialog box appears, select the default management pack, select another unsealed management pack, or create a new management pack.

  5. Click the new List Value list item. In the Name box, type a name for the new list item. For example, type Laser Printer. If you want, you can optionally type a description in the Description box.

  6. Repeat steps 4 and 5 and create a new list item with the name Check-Writing Printer, and then click OK.

To validate the addition of a new list item

  1. Select the same list again, click Properties in the Tasks pane, and then verify that the new list item appears.

  2. In the Service Manager console, create a new incident, and then locate the new list item in the Classification Category list. For example, expand Printer Problems, and then locate the Laser Printer and Check-Writing Printer list items. For more information about creating a new incident, see the “How to Manually Create a New Incident” topic in the System Center Service Manager 2010 Operations Guide.