In System Center Service Manager 2010, you can use the following procedure to approve a review activity in the Service Manager console. In many cases, multiple people or groups must vote to approve a single review activity before its approval is final.

Users can only approve or reject the activities that are assigned to them.

To approve a review activity for a change request

  1. In the Service Manager console, click Work Items.

  2. In the Work Items pane, expand Work Items, expand Activity Management, expand Review Activities, and then click In-Progress Activities.

  3. Select a review activity. For example, select the Messaging Infrastructure Request Approval.

  4. In the Tasks pane, click Approve.

  5. In the Comments dialog box, type any comments that you have for the approval or rejection, and then click OK.

To validate review activity approval

  • If all the reviewers approved the activity, the activity does not appear in the In-Progress Activities view.

  • If an activity is still in progress, it requires approval from other reviewers. Click In-Progress Activities, and then open the activity to view your voting status.