You can use the following procedure to create a change request for servers that are part of a service. First, you view items from the service dependency view. Then, you navigate to the configuration items and open a change request template. Lastly, you assess the priority, impact, and risk level of the request. Although you create the change request from a service dependency view, you can also create a new change request from other places in System Center Service Manager 2010.

IDs assigned to change requests and incidents are not created in sequence. However, newer change requests and incidents are assigned IDs with a higher number than ones created previously.

To create a change request

  1. In the Service Manager console, click Configuration Items.

  2. In the Configuration Items pane, expand Business Services, and then click All Business Services.

  3. In the All Business Services pane, double-click the service. For example, double-click IT Messaging Service.

  4. In the dialog box that opens, click the Service Dependents tab.

  5. In the Expand to list, click Level 1, and then view the items in the list. Notice the server names. For example, and appear in the list.

  6. In the Service Dependents list, select a computer, and then click Open. For example, select and open

  7. In the computer form, click Create Related Change Request under Tasks.

  8. In the Select Template dialog box, click a template, and then click OK. For example, click Changes to messaging infrastructure template.

  9. In the Title box, type a name for the change request. For example, type Apply Exchange Server 2007 Service Pack 1. Notice that various values in the form are populated with information from the change request template.

  10. In the Description and Reason fields, type a description and the reason for the change request. For example, type Apply Exchange Server 2007 Service Pack 1 to these servers in the Description field, and type The service pack fixes the problem that these servers have in the Reason field.

  11. In the Assigned To field, enter the name of the person to whom you want to assign the change request. For example, type Aaron Lee.

  12. Specify the priority, impact, and risk. For example, In the Priority list, select Medium. In the Impact list, select Standard. In the Risk list, click Medium.

  13. In the Config Items To Change list, make sure that one server is listed, and then click Add.

  14. In the Select Objects dialog box, select another item to add to the change request, and then click Add. For example, select, and then click OK.

  15. Click OK to close the change request form.

To validate the creation of a change request

  1. Open the service that contains the items for which you created the change request, and then click the Service Dependents tab.

  2. In the Service Components list, notice that the two servers you opened the change request for are marked with YES under the Affected By Change column.

  3. Click Cancel to close the service.