Service Manager Authoring Tool Help
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Service Manager Authoring Tool Help
Description of the Panes in the Service Manager Authoring Tool
Working with Management Pack Files in the Service Manager Authoring Tool
How to Open a Management Pack File in the Authoring Tool
How to Create a New Management Pack File in the Authoring Tool
How to Seal a Service Manager Management Pack
How to Bundle Management Packs and Resource Files
How to Unbundle a Bundled Management Pack
Working with Classes in the Service Manager Authoring Tool
How to Browse a Class in the Authoring Tool
How to Edit Details of a Class in the Authoring Tool
How to Create a Class Using Inheritance in the Authoring Tool
How to Extend a Class in the Authoring Tool
Working with Forms in the Service Manager Authoring Tool
Guidelines and Best Practices for Authoring Forms in the Authoring Tool
How to Browse a Form in the Authoring Tool
How to Customize a Form in the Authoring Tool
How to Create a New Form in the Authoring Tool
How to Add a Check Box Control to a Form in the Authoring Tool
How to Add a Date Picker Control to a Form in the Authoring Tool
How to Add an Image Control to a Form in the Authoring Tool
How to Add a Label Control to a Form in the Authoring Tool
How to Add a List Picker Control to a Form in the Authoring Tool
How to Add a Panel Control to a Form in the Authoring Tool
How to Add a Single Instance Picker Control to a Form in the Authoring Tool
How to Add Tab Control and Tab Item Controls to a Form in the Authoring Tool
How to Add a Text Box Control to a Form in the Authoring Tool
How to Add a User Picker Control to a Form in the Authoring Tool
How to Customize the Default Incident Form (Sample Scenario)
Working with Workflows in the Service Manager Authoring Tool
Automating IT Processes with Workflows
Workflows and Management Packs
The Activity Library
Creating Workflows for IT Processes
Managing Workflows
How to Create a New Workflow
How to Save and Build a Workflow
How to Copy a Workflow
How to Edit a Workflow's Details
How to Delete a Workflow
Adding or Removing Workflow Activities
How to Add an Activity to a Workflow
How to Copy and Paste an Activity Within a Workflow
How to Add a Script to a Workflow
How to Add a Control Flow Activity to a Workflow
How to Remove an Activity from a Workflow
Configuring the Way Activities Manage and Pass Information
How to Set an Activity Property to a Constant Value
How to Set an Activity Property to Use a Value from Another Activity
How to Set an Activity Property to Use a Value from the Trigger Class
How to Deploy a Workflow to Service Manager
Configuring the Activities Toolbox
Modifying the Default Toolbox
How to Install a Custom Activity Assembly
How to Remove a Custom Activity Assembly
Personalizing the Toolbox
How to Create a Personalized Activity Group
How to Rename a Personalized Activity Group
How to Add Activities to a Personalized Activity Group
How to Remove Activities from a Personalized Activity Group
How to Delete a Personalized Activity Group
Sample Scenario - The Woodgrove Bank Customization
Prerequisites for the Woodgrove Bank Customization Scenario
High-Level Steps of the Woodgrove Bank Customization Scenario
Step 1: Open the Woodgrove.AutomatedActivity.AddComputerToADGroupMP Management Pack
Step 2: Customize the Default Change Request Form
Step 3: Create the WF Workflow
Step 4: Move the Assembly Files to the Service Manager Console
Step 5: Bundle and Import the Custom Management Pack to Service Manager
Step 6: Extend the Change Area Enumeration List
Step 7: Create a New Task
Step 8: Create a New View
Step 9: Create a New Change Request Template
Step 10: Create a Notification Template and Subscription (Optional)
Step 11: Use the New Compliance Change Request Process
Troubleshooting
Accessibility for People with Disabilities
Accessibility Features of Service Manager Authoring Tool
Accessibility Features of Service Manager Authoring Tool Help
Accessibility Products and Services from Microsoft
Copyright
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