To continue with the customizations in the Woodgrove Bank scenario, Ken creates the Compliance Change Requests view that will display only change requests of the Compliance type. Ken saves the new view to the "Service Manager Change Management Configuration Library" management pack. Users can monitor these change requests in the Service Manager console.
The following procedure provides the high-level steps that you need to complete in the Service Manager console. For more information about how to create a view, see "Create a View" in the Service Manager Administration Guide.
Create a new view
To create the view, navigate to the Work Items, Change Management pane.
Specify the view’s name: Compliance Change Requests.
Specify the object class: Change Request.
Specify the criteria filter: Change Request.
Make sure the Area property equals Compliance.