When you create a wipe request, MDM stores information about the wipe request in a database and immediately sends an alert to the managed device. The alert signals the device to start a session with the MDM Device Management Server. The wipe request will be sent to the device the next time that it connects to MDM Device Management Server. Until the device connects, the wipe request stays in the Wipe Pendingstate for the duration of time specified in the expirationIntervalparameter.

When the device retrieves the wipe request, it reformats the external storage card and restores the factory default settings on the device. After the wipe, the device can no longer connect to the network through MDM Gateway Server. The device is no longer enrolled in MDM, and MDM no longer manages the device.

By default, the Wipe Service will revoke the enrollment of the device if the wipe fails, after several retries, or if the wipe request expires. To change the default behavior you must use the Set-WipeConfigcmdlet in MDM Shell to configure the DisenrollUnsuccessfulsetting to False. For more information, see Configuring MDM Wipe Service .

If the device does not receive the wipe request within the expirationInterval, the wipe request expires. However, if the wipe service driver is not running when the wipe request expires, the wipe request stays in the Wipe Pendingstate. When the wipe service starts, the wipe request moves to the Wipe Expiredstate.

You can use MDM Shell cmdlets and PowerShell scripts to automate Windows Mobile device management tasks. For more information on creating a wipe request with an MDM Shell cmdlet, see New-WipeRequest.

To create a wipe request

  1. Open MDM Console. In the navigation pane, expand Device Management.

  2. Select All Managed Devices.

  3. In the details pane, select the name of the managed device to be wiped.

  4. Right-click the managed device name, and then select Wipe Now.

  5. In the confirmation dialog box, choose Yesto confirm that you want to wipe the managed device.

See Also