The Remote Tools feature in System Center 2012 Configuration Manager allows permitted viewers to access any client computer in the System Center 2012 Configuration Manager site that has the Remote Tools Client Agent components installed.

Remote Control is a subfeature of the remote tools application. You can use Remote Control to view or operate a computer anywhere in the Configuration Manager site hierarchy. You can use Remote Control to troubleshoot hardware and software configuration problems on remote client computers and to provide remote help desk support when access to the user's computer is necessary.

The Configuration Manager Remote Tools Client Agent is based upon the collaboration technology that was developed for Windows Vista. This collaboration technology utilizes the Remote Desktop Protocol (RDP) protocol.

The Windows 2000 remote tools client agent is a modified version of the client agent that is used in Systems Management Server 2003. To maintain consistency with the Configuration Manager Remote Tools Client Agent, the tools listed earlier have been removed.

For information about using Remote Tools in System Center 2012 Configuration Manager, see Remote Control in Configuration Manager.

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