Top > Working with Software Assets > Building service and request offerings for a portal
The IT Asset Management Pack lets you contribute to an existing self-service portal. You can add both service offerings and request offerings to your portal.The IT Asset Management Pack allows you to create both hardware and software service and request offerings. The request offering task creates the service offering automatically if it does not already exist.
A service offering is a logical group of request offerings, e.g., such as Access and Security might contain request offerings for network access as well as specific application access. A Communication Devices service offering might contain a request offering for ordering a Blackberry Bold 9780. Within the IT Asset Management Pack, you can create a request offering for a hardware asset, a software title and a software version.
Templates are provided for both service offerings and request offerings. You cannot modify these templates, but you can create a copy of the template and modify it. If you do create your own template, ensure that you select the template when you create a new request offering.
A SharePoint self-service portal. A SharePoint template for the portal provides you with navigation links, a header and a footer. Refer to the Deployment Guide for System Center 2012 for more information on setting up a portal using SharePoint.
In order to view the Service Catalog on the self-service portal, users must have been assigned a user role associated with a catalog group that contains catalog items. For more information, refer to the Administrator's Guide for System Center 2012.
To create request offerings, a user should belong to the Service Manager Administrators role. If the user does not belong to the role, the request offering task automatically substitutes a Run As Account (Service Request Default Action Account). However, this Run As account must be configured with a user who has the Service Manager Administrators role beforehand. Refer to the Deployment Guide for instructions on configuring the Run As account.
Manual activities arising from these requests include:
approving the request
searching the existing inventory for assets or generating a new asset if one does not already exist
searching for a suitable software asset or reassigning an existing one
publishing the service offering and request offering so they are visible on the portal