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Returning an asset

An asset can be returned after a lease has expired. A return automatically removes all assignments (software and users) and all links to parent and child assets.

PREREQUISITE: The asset must have a status of installed, received, retired or stored to be returned.


Assets cannot be returned if they have a status of shipped, disposed, ordered, requested or returned.

If you include all child assets in the return, their assignments (software and users) and links to parent and child assets are also removed.

To return an asset:

  1. Go to the IT Asset Management Pack workspace and expand Hardware Asset Management > Hardware Assets > All Hardware Assets.

  2. Select the asset or assets to return and in the Tasks pane click Return. The Return form opens.

  3. If you wish to also return the child assets, and give them the same loca­tion, select Return child assets.

  4. Enter a Return Date and a new Location for the asset.

  5. Click OK to complete the return.