Global Settings Properties: Edit Resolution State

Use this tab to create a new, or modify an existing, alert resolution state. On the Alert Resolution Statestab, if you click Addto open the Edit Resolution Statedialog box, you can create a new resolution state. If you click Modify, you can change all of the following settings, except Nameand ID.

Specify the name of the alert resolution state.
Specify the numeric value for the alert resolution state.
The amount of time Alerts can remain in this resolution state
Specify the Service Level Agreement time in minutes, hours, or days.
Shortcut keystroke
Specify shortcut keys assigned to this resolution state.
Users may set this alert resolution state in the Operator Console and Web Console
Confirm that this resolution state displays in the Operator and Web Console menus.