Previous Next
Opalis Integration Pack for BMC Remedy AR System > Objects > Update Request

Update Request
The Update Request object is used to make changes to an existing request.
How it is used
Use the Update Request object to update status information in a help desk request.
Configuration
To configure the Update Request object, you will need to know the name of the BMC Remedy AR System connection and form name that you want to use, the ID number of the request that you want to update, and the field names in the request that you want to change.
Details tab
 
Connection
Type the name of the connection that you want to use, or click the ellipsis button (...) and browse for it. Select the connection from the Item Selection dialog.
Form
Type the name of the BMC Remedy AR System form that contains the fields that you want to update, or click the ellipsis button (...) and browse for it. Select the form name from the Form Selection dialog. See below for instructions on configuring BMC Remedy AR System fields.
ID
Type the request ID number of the request that you want to update, or insert a Published Data item that represents a group of requests that you want to change in one operation.
Select fields
To add fields that you want to update, click the Select optional fields button. Select the fields that you want to use from the Available fields list, and click >> to move them to the Selected fields list. The optional fields appear in the list below the Form field. See below for instructions on configuring BMC Remedy AR System fields.
Select Published Data
To select the fields that will be published by this object as Published Data items, click the Select Published Data button. Select the fields that you want to use from the Available fields list, and click >> to move them to the Selected fields list.
Configuring BMC Remedy AR System fields
After you have selected the BMC Remedy AR System form that you want to update a request for, and have added the optional fields that you want to update, the fields appear below the Form field. You must configure them with the updated information that will populate the request.
To configure BMC Remedy AR System fields:
1.
In the field list, click in the field to the right of the field name.
2.
Do any of the following in the field:
Insert a Remedy Keyword.
Insert an Opalis Published Data item.
Insert an Opalis Variable.
Type a value. Use the appropriate data type for the information that you type into the field.
If an ellipsis button (...) appears, you can click the ellipsis button and select the value from the Item Selection dialog. Items in this list are dynamically generated. Their content depends on how BMC Remedy AR System is customized at your organization.
3.
Repeat these steps for each item in the field list.
Available Published Data
Click Select Published Data and select the BMC Remedy AR System fields that will be published as additional Published Data items by this object. This prevents overloading of the Opalis Datastore. See the Select Published Data entry in the Details table above for instructions. The following table lists the Published Data items that this object generates by default.
 
Name
Description
AR System Form
The name of the BMC Remedy AR System form that you are using.
AR System Server
The name of the BMC Remedy AR System server that you are using.
AR System Username
The BMC Remedy AR System user name that you used to connect to the BMC Remedy AR System server.
Unique ID
The unique ID of the request.
Common Published Data

Previous Next