Add product knowledge to the objects in your management pack to help the Operations Manager user resolve issues that are discovered in their environments by describing the issue and suggesting a resolution. The following steps show you how to create product knowledge for a monitor that will include a link to the task you created in the How to Create Tasks topic.
Add product knowledge
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Open the monitor you created by doing the following:
- Select the Health Model space.
- Expand the Health Model node in the
navigation tree on the upper left side of the screen, if necessary,
and then click Monitors.
- Expand the
AuthoringConsole.MyFirstMP.LOBApplication node in the
Monitors view, and then expand the
System.Health.AvailabilityState node, where you will see the
monitor you created –
AuthoringConsole.MyFirstMP.MonitorConnectionState.
- Open the properties for the
AuthoringConsole.MyFirstMP.MonitorConnectionState monitor by
right-clicking it, and then clicking Properties, or by
clicking it and then clicking Properties in the Actions pane
on the left side of the window.
- Select the Health Model space.
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In the Properties dialog box, click the Product Knowledge tab, and then click Edit to open Microsoft Word with a Knowledge Article template.
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Add the appropriate information in the Summary and Resolutions sections.
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You can now add a link to a task that can be launched directly from the product knowledge in the Operations Manager Operations console. Using the drop-down lists in the Document Actions bar to the right:
- Set the Link type to Task.
- Set the Link to Fix LOB
Application.
- Make sure the Name is set to Fix
LOB Application.
- Click the Add Link button. A link with
the text “Fix LOB Application” will appear at the location of the
caret in the Word document.
- Set the Link type to Task.
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Save the product knowledge by clicking File, and then clicking Save to Operations Manager. Microsoft Word will close, and the summary and resolutions content you just entered appear in the text box in the Product Knowledge tab.
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Click OK to save the product knowledge for the monitor.
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Save the management pack by clicking File, and then clicking Save from the main authoring console menu.
See Also
Tasks
How to Create TasksHow to Create a Monitor