Last Updated: August 17, 2011

Running MOSDAL

After MOSDAL has been installed, users can launch it using one of the following methods:

NOTE: Although the tool can be run by either an Administrator or normal user, it should always be run as the same user that is having the issue.

Selecting the Mode and Data Collection Type

After launching MOSDAL, users are greeted by a Welcome to MOSDAL screen. Click Next to continue. Users are then prompted to enter their BPOS-S or Office 365 credentials (Graphic 3). Select the Do not enter Office 365 credentials checkbox if the user does not want to enter their credentials or if the user does not have a BPOS-S or-Office 365 user account. Then click Advanced Mode or Wizard Mode.

NOTE: Users are not required to enter their BPOS-S or Office 365 credentials to use MOSDAL. However, if the user's issue relates to BPOS-S or Office 365, MOSDAL may not collect the specific logs required to assist in troubleshooting their issue.

Enter_your_credentials.png

Graphic 3– Credential entry and mode selection screen.

If the user needs to gather data quickly, the Advanced Mode allows users to reduce the number of selected modules and determine  whether MOSDAL collects log files for Data Collection or Network Diagnostics (or both) while also  allowing users to select specific types of log files within the two categories. For example, a user might select to capture only the data log files for Lync/Communicator, but all of the Network Diagnostics log files since their issue is with Lync. Wizard Mode allows users to differentiate between collecting log files for Data Collection or Network Diagnostics (or both), but does not allow users to select the type of log files collected.

Once the mode is selected, MOSDAL proceeds with the collection of the log files. While MOSDAL is running, a progress bar is updated after each diagnostic module is completed. Once all modules are finished, the final report location is opened in Windows Explorer (if the user selects that option on the MOSDAL User Interface).

Depending on the system specs and modules selected, MOSDAL takes between ten minutes to one hour to collect the log files. Verbose logging is implicitly turned on after selecting the desired modules to run. Certain registry values are changed to enable higher levels of logging. Once the issue has been reproduced and captured in verbose logs, the registry values are returned to their previous state.

NOTE: After completion of the MOSDAL Report, the report directory is compressed into a .zip file called MOSDALREPORT.zip, making it easy for the user to send the MOSDAL results to the Support Engineer.

 

NOTE: Since the log files are saved as text files, users should be familiar with the Find command in Notepad, Word, or other applications used to view the output.