Last Updated: June 1, 2011

Network Diagnostics

The network diagnostics portion captures network configuration data together with network diagnostics output. The configuration information that is captured includes the computer’s IP address, subnet mask, default gateway, DNS servers, ARP tables, host file, static routes, and other similar information.

Inside each diagnostic folder is a sub-folder containing the results for the chosen data center. The current data centers are:

Depending on the data center, each of the previous folders contains the following subfolders:

The network diagnostics data includes output of pings, pathpings, nslookups, port queries, and HTTP server responses for cloud servers in a particular data center. The diagnostics are broken up into three categories: simple, intermediate and advanced diagnostics.

In cloud-based services, customers are dependent upon network connectivity to the Internet and to our data centers to access their accounts and data. The network diagnostics described in following sections  help to identify connectivity-based issues.