Last Updated: June 1, 2011

Advanced Diagnostics

The advanced diagnostics verify that the user can connect to and view Web sites. The HTTP server responses are the responses that are received from the cloud Web servers that host the services. The HTML that is returned can be used to verify the user is viewing the Web page properly or that the server is sending the correct response.

The advanced diagnostics, after all connectivity tests have been verified, will tell you if the user is getting the correct Web response from the server when trying to access one of the Microsoft Online Services (BPOS-S or Office 365) portals. If the user has an incorrect Internet Explorer setting or does not have the portal added to their Safe Sites Zone, they might not get the correct response from the server, resulting in the inability to logon.

HTTP Server Response

The HTTP server responses indicate whether the correct response is being received by the Web server. Users can view the raw HTML by opening the results in Notepad or another text-based editor.

The results can be viewed in a Web browser, but first the file must be opened in Notepad. Then, go to File > Save As, and select All Files (*.*). as the file type. Change the file extension to .html. Open the resulting .html file in a Web browser. Refer to Graphic 15.

NOTE: Because the file is being viewed locally, no style sheet is present, so the page appears in plain HTML with no formatting.


Graphic 15- HTTP Server Response open in Notepad.