Global Settings Properties, Alert Resolution States Tab

Allows you to view, add, delete, and modify the parameters for alert resolution states. The resolution state indicates whether the resolution process has begun. The columns are defined as follows:

Resolution State
Specifies the name of a resolution state.
Specifies the identification number for the resolution state.
Service Level Agreement
Specifies the maximum time an alert is expected to stay in a resolution state. Default times are as follows:

To add a resolution state, click Add.

To delete a resolution state, click Delete.

To modify a resolution state, select a resolution state, and then click Modify.