Modifying the Knowledge Base for an Alert

You can add information to the company knowledge base for an alert to save comments about its resolution. Your comments are added to the processing rule that generated the alert, and are included in any alerts later generated by the processing rule.

Monitor users can append information to the company knowledge base. To modify existing information in the company knowledge base, your user account must be a member of the Operators (OnePointOps Operators) user group. For more information, see Requirements and Permissions.

To modify the alert knowledge base:

  1. Expand Microsoft Operations Manager (default) in the left pane.
  2. Expand Monitor in the left pane.
  3. Display the alert. For more information, see Viewing Alerts.
  4. Click the alert in the right pane.
  5. Click Action on the menu bar.
  6. Click View Knowledge Base on the Action menu.
  7. Click Edit on the Knowledge Base tab.
  8. Type your comments in the text field, and then click OK.