Using the Monitor snap-in or the Web Console, you can track alerts throughout the process of resolving the indicated condition. The alert resolution state indicates the alert's current point in the resolution process. The default resolution state for alerts is New. You can change the resolution state to match the current state of the process.
You can assign an Owner to an alert. The Owner is typically the person responsible for resolving the alert.
Microsoft Operations Manager 2000 automatically tracks alert resolution history. The history indicates whether any responses were carried out for this alert, and records all changes made to alert fields. You cannot edit the alert resolution history, but you can add your own resolution comments that are appended to the history.
When the condition that caused the alert has been resolved, you can change the alert resolution state to Resolved.