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HP offers a number of software support services, many of which are provided to our customers at no additional charge. Insight Control products include one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals either in electronic form or on physical media as they are made available from HP. With this service, Insight Control customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the HP Insight Software Services website.
To register for Software Technical Support and Update Service, redeem your license certificate/key online. Once registered, you will receive a service contract in the mail containing the Customer Service phone number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical support. To use your SAID, go to the IT Resource Center website. You can access the SUM to view your contract online and electronic delivery for product updates.
HP replaces defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all HP Insight Control and HP Systems Insight Manager products.
The HP Support Forum is a community-based, user-supported tool for HP customers to participate in discussions amongst the customer community about HP products. For discussions related to Insight Software, see the "Management Software and System Tools" area.
These pages provide the latest software and drivers for your ProLiant products.
The SmartStart, Management, and Firmware CDs are now available for free download following registration from the SmartStart website. If you wish to receive physical kits with each release, you can order single release kits from the SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to Subscriber's Choice website. The HP contact numbers are available at HP Worldwide Customer Service website. For U.S. customers, say "Insight Manager" when prompted for the product name.