Before contacting HP support

Before contacting HP for support, review the following steps and collect the necessary system information to help expedite a resolution:

1. Review the troubleshooting information found in this guide.

   IMPORTANT: Before proceeding, access the HP website to verify you are using the current version of the HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 User Guide. Use the part number and the date on the title page to determine which version you are using. The contents of this guide are updated frequently and newer versions are placed on the HP website. Download and open the updated file to use the current HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 User Guide.

2. See the HP website for product updates.
3. If you are unable to resolve the problem with the information contained in this guide, have the following information about your Configuration Manager environment available:
   • Microsoft® Windows® operating system version and patch levels
   • HP ProLiant Hardware Inventory Tool for Configuration Manager 2007 version installed
   • HP server type and models
   • Screen prints of any error messages received
   • Detailed description of the problem