A key cost component of offering a hosted service involves the staffing and personnel required to support the operation of servers in a data center. How do you structure your team for operations? What are some models for service delivery? What will it cost me to maintain an operation 24 hours a day, seven days a week?

Operations and Staffing presents a range of best practices for operating a service and delivering those services as defined by your service level agreement. The material is useful for:

  • Those already providing service
  • Those thinking of starting a new service, or
  • Those interested in understanding services that can be accommodated by a service delivery partner.

Operations and Staffing will introduce key concepts that are part of the Microsoft Operations Framework (MOF), and are based on concepts from the Information Technology Infrastructure Library (ITIL).