The role clusters within the Microsoft Operations Framework (MOF) Team Model and their functions in the overall service management life cycle align with the MOF Process Model. The Team Model defines a high-level set of responsibilities. The Process Model outlines more than 20 service management functions (SMFs) that are applied to operating service solutions. Each SMF describes the best practices from a people, process, and tools point of view. The implementation of the SMF and underlying processes is ensured by responsibilities (base practices) prescribed by the Process Model. These responsibilities can be traced back to the high-level responsibilities of the Team Model role clusters.

The Process Model quadrants are parallel, not linear, and therefore multiple role clusters can be and often are involved in each quadrant, depending on the team and the system. In addition, each role cluster may take part in more than one quadrant at the same time if that role cluster is involved in the service management of multiple systems. The following diagram shows at a high level how the MOF role clusters generally align with the four quadrants within the MOF Process Model.

Figure: MOF Team Model role clusters and their mapping to the MOF Process Model quadrants