The seven role clusters of the Microsoft Operations Framework (MOF) Team Model (described in the next sections) correspond with the key quality goals described earlier. Their correspondence is shown in the following table.

Table: Role and Quality Goal Correspondence

Team role Quality goal


Management of physical environments and infrastructure tools


Predictable, repeatable, and automated system management


Release and change management


Protected corporate assets, controlled access, and proactive security planning


A portfolio of business-aligned IT services


Quality customer support and a service culture

Most often, the roles will be distributed among different groups within the IT organization and sometimes within the business user community, as well as with external consultants and partners. As a general good practice for any team structure, roles and responsibilities need to be carefully defined and explicitly communicated so that deliverables and expectations are clear for everyone. This provides the most conducive environment for focused individual work and quality contribution to the team effort.