The content in this section of the documentation describes the Microsoft Operations Framework (MOF) Process Model in more detail. As previously described, the four quadrants in the MOF Process Model are:

  • Optimizing Quadrant - Entails planning and improving all aspects of IT service management, with a proactive, long-term holistic view of all the processes within the MOF Process Model.
  • Changing Quadrant - Includes the processes and procedures required to identify, review, approve, and incorporate change into a managed IT environment.
  • Supporting Quadrant - Includes the processes, procedures, tools, and staff required to identify, assign, diagnose, track, and resolve incidents, problems, and user/customer requests within the approved requirements delineated in the service level agreement.
  • Operating Quadrant - Includes the IT operating standards, processes, and procedures that are regularly applied to service solutions to achieve and maintain service levels within predetermined parameters.

There is a separate topical listing for each quadrant. Details for each quadrant include:

  • The quadrant's definition, goals, and objectives.
  • MOF Team Model role cluster primarily involved in the quadrant.
  • Operations management review.
  • Service management functions.
Only high-level descriptions of the individual SMFs are provided here. See the Operations Resources section for pointers to the complete set of SMF guides.