The content in this section of the documentation describes the Microsoft Operations Framework (MOF) Process Model in more detail. As previously described, the four quadrants in the MOF Process Model are:
- Optimizing Quadrant - Entails planning and improving all
aspects of IT service management, with a proactive, long-term
holistic view of all the processes within the MOF Process
- Changing Quadrant - Includes the processes and
procedures required to identify, review, approve, and incorporate
change into a managed IT environment.
- Supporting Quadrant - Includes the processes,
procedures, tools, and staff required to identify, assign,
diagnose, track, and resolve incidents, problems, and user/customer
requests within the approved requirements delineated in the service
- Operating Quadrant - Includes the IT operating
standards, processes, and procedures that are regularly applied to
service solutions to achieve and maintain service levels within
There is a separate topical listing for each quadrant. Details for each quadrant include:
- The quadrant's definition, goals, and objectives.
- MOF Team Model role cluster primarily involved in the
- Operations management review.
- Service management functions.
|Only high-level descriptions of the individual SMFs are provided here. See the Operations Resources section for pointers to the complete set of SMF guides.|