Topic Last Modified: 2010-01-28

The Microsoft Exchange Server 2010 Management Pack for System Center Operations Manager monitors the Windows Application log on computers running Exchange 2010 and generates this alert when the events specified in the following Details table are logged.

To learn more about this alert, in Operations Manager, do one or more of the following:


Product Name


Product Version

14.0 (Exchange 2010)

Event ID


Event Source

MSExchange Autodiscover

Alert Type


Rule Path

Microsoft Exchange Server/Exchange 2010/Client Access/Auto Discovery

Rule Name

The provider that was requested for the Autodiscover service could not be loaded.


This Error event indicates that the providers could not be loaded for the Microsoft Exchange Autodiscover service. Providers are components that Autodiscover calls when a client like Outlook sends a request. Autodiscover will direct the request to a provider for processing. The error can be caused because the provider file is corrupted or is in an incorrect format, or the provider file has insufficient permissions (that is, Autodiscover does not have sufficient permission to read the file).

User Action

To resolve this error, do one or more of the following:

  • Check the Autodiscover service configuration on the Exchange Client Access server.

  • Check the Application event log for the error description to determine the exact cause of the error.

  • Review the Application log and System log on your Exchange 2010 servers for related events. For example, events that occur immediately before and after this event may provide more information about the root cause of this error.

  • Resolve your issue by using self-support options, assisted support options, and other resources. You can access these resources from the Exchange Server Solutions Center. From this page, click Self-Support Options in the navigation pane to use self-help options. Self-help options include searching the Microsoft Knowledge Base, posting a question at the Exchange Server forums, and others. Alternatively, in the navigation pane, you can click Assisted Support Options to contact a Microsoft support professional. Because your organization may have a specific procedure for directly contacting Microsoft Technical Support, be sure to review your organization's guidelines first.

For More Information

If you are not already doing so, consider running the Exchange tools created to help you analyze and troubleshoot your Exchange environment. These tools can help make sure that your configuration aligns with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. To run these tools, go to the Toolbox node of the Exchange Management Console. To learn more about these tools, see Managing Tools in the Toolbox.